Should you be unhappy with your purchase please get in touch & return the goods within 14 days of delivery. This does not apply to products where hygiene is concerned and product seals have been broken. Reeds, mouthpieces, pipes & chanters are unreturnable. 

You must then return the goods at your own expense. Goods must be returned in the original packaging and condition.

If the goods are faulty or not what was ordered, please contact us within 7 days of receipt of goods and we will arrange return at our own expense.

Before returning any items please contact us on 0141 339 9400 or e-mail and refer to the following..


Please use a trackable returns method and don't forget to keep proof of postage or tracking number - you will need this if there are issues with your return.

We will refund the price that you paid for the Item(s)

The refund will not include any delivery charges you have paid (if your order was over £50 and you received free delivery, your refund will exclude £8.00 to cover our postage charges)

All refunds will be made using the same method of payment you used to purchase the Items-

Please send all returns to the following address:

The Saxophone Shop

6 Blackie Street


G3 8TN

Tel: 0141 339 9400